Turkish Souq is an online shop that gives you access to shop from Turkey. Turkish Souq offers currently more than 300.000 different items ready to be delivered to your door step. We, as Turkish Souq, are dedicated to offer consumers competitive prices, products with high quality and best service level among the region.
You can shop on www.turkishsouq.com without membership easily.
Currently, only Visa and/or Mastercard credit cards are accepted for payment on Turkish Souq.
In order to complete the payment step, you need to have a valid credit card that can perform online transactions. We recommend you to get in contact with the issuing bank of your credit card if you do hesitate whether your credit card can perform online transactions as such.
Your order will be delivered to you within 7 to 10 business days starting from your payment date – you will be notified via e-mail once your order departs from our warehouse in Turkey.
Turkish Souq has over 300.000 products available for sale straight from Turkey! Turkish Souq has a wide range of products within categories such as:
For your convenience, we do offer a-free-of-charge-home delivery.
We have a 7 Day Free Return policy. Goods can be returned for free within 7 days of receiving your package from Turkish Souq.
If you would like to return an item you have purchased from Turkish Souq, kindly follow the instructions below:
Following the completion of the Free Return Period(7 days), standart tariff will be applied for shipping in-line with the pricing rates for Turkey, derived on weight. The remaining process will remain as it is:
Should you face any problems during your shopping experience on Turkish Souq, do not hesitate to get in contact with our Customer Service Team (available 24/7) by sending an e-mail to firstname.lastname@example.org . We would be delighted to guide you.
Once the confirmation is submitted from the merchant in Turkey, stating that the package is well received and is eligible for a refund, Turkish Souq team will lead the remaining process. The amount you have paid for your order will be charged back directly to the credit card used for purchasing. No alternative refunding methods will be applied; such as cash, cheque or other money transfers. Please allow Turkish Souq team 10 business days to complete the refunding process and charge back the amount to your credit card.
We do offer multiple merchants’ products from Turkey. However, only displayed products are available on Turkish Souq platform.
If you received a damaged item or an item with defects, you can return your package by filling out the Return Form and handing over your package and the Return Form to the General Post Office. Once the confirmation is received from the merchant in Turkey, your item will be well returned and will be eligible for refunding.
Should you face any problems during your shopping experience on Turkish Souq, do not hesitate to get in contact with our Customer Service Team. We would be delighted to guide you.
Turkish Souq does not offer insurance for deliveries. However, for the lost or damaged items, a refund is offered within 10 business days staring from the claim of the customer. ( only if applicable)
Kindly be informed about our delivery procedure if we cannot reach the customer during the distribution process.
If you notice multiple/identical transactions from turkishsouq.com within your credit card statement, kindly be informed about the reasons below:
A payment error.
If a payment doesn’t go through, we’ll continuously try to withdraw the amount within the following few days.
You can come across several attempts under your credit card transaction details. Only one transaction will be processed if successful. The rest will be cancelled accordingly. However, these attempts represent the temporary authorization on the funds by your issuing bank, which is called provision, the transactions under provision will not affect your overall credit card limit.
If Turkish Souq cannot process the payment, the pending amount will automatically be cancelled. For further information, you can get in contact with your issuing bank.
A notification error from your bank or Credit Card Company
In rare occasions, due to technical problems, banks can send identical/multiple notifications as if you have been charged more than once. We do recomment you to get in contact with your issuing bank to confirm the status of your payment.
Yes, orders are limited in-line with the units of measurement, such as up to 100 cm, applied in any dimension and/or up to 30 kg.