I got the perfume at a good price (with a discount) and the service from Turkish Souq was swift.
However, the transporter Fedex made a mistake in that they calculated the import duties from the "full price" instead of calculating the duties from the discounted price that I actually paid to Turkish Souq. As a result, I paid too much in import duties for importing the perfume to Denmark.
It took several calls to FedEx in order to make FedEx realize that they had made a mistake and, in my opinion, they were not very forthcoming. But in the end FedEx promised to correct the mistake with the custom authorities, and now I have to wait up to four months in order to get the money back in import duties from the custom authorities that I paid too much.
So, I wanted to give Turkish Souq 5/5 points, but now I will only give you 4/5 points, because of the problems I have had with FedEx and the import duties.
I realize that the mistake is made by FedEx and not by Turkish Souq, but maybe Turkish Souq should write the discounted price on top of the invoice that you send to FedEx instead of in the middle of the invoice in order to make it less easy for FedEx to make such a mistake.
Kind regards,
Peder Lindhardtsen,
Denmark.
